F.A.Q.

Do you have a question? Read SONO Supplies' answers to the frequently asked questions or contact us if you don't find the answer to your question!

About Products  


1. Shelf life and expiration date of SONO Clear Ultrasound Gel

Every bottle of ultrasound gel has an expiration date listed on it. That is the shelf life of a product. It is recommended that a bottle is thrown away 1 month after its first use. The shelf life of SONO Clear Gel is 5 years from the manufacturer date.
2. Shelf life and expiration date of SONO Medical Grade Disinfecting Wipes
SONO Disinfecting wipes have a 2-year shelf life and expire 1 year from the date it is opened for use (all packages and canister).
3. Shelf life and expiration date of High-Level Disinfectant products
RESERT has the expiration date listed on the product. Once RESERT is opened, there is a 90-day shelf life. The same solution that is in the soaking container can be used for 21 days as long as the test strips have passing results.

Registration and Accounts 


1. How do I create an online account?

Click on the “Register” button on the right top on a website or click this link, insert your details and Sign Up.

2. How do I register additional credit cards under my username?

Once you have created your account and added a product(s) to your cart, click “Checkout” on the product in your cart and you’ll go to the payment page, where under “Express Checkout” are payment methods. Choose the one you prefer and click on “Add new credit or debit card”.

3. What if I forget my password?

Click on “Sign in” and you will see “Forgot password?” above the Password field. Click on it, write your email that was used to create your SONO account and we will send a "Password reset" email to your inbox. Open it, click on the button “Reset password” and change your password.

4. How do I change my password?

You must first log out of your account then Click on “Sign in” and you will see “Forgot password?” above the Password field. Click on it, write your email that was used to create your SONO account and we will send a "Password reset" email to your inbox. Open it, click on the button “Reset password” and change your password.

5. What are your website policies?

We are committed to providing the very best service and we will respect and protect your privacy. For more details, create your SONO account and check the bottom of the page, where “Privacy Policy” is.

 

Orders, Shipping and Delivery


1. What if I have a problem with my order?

If you have any problem with the order, contact us by sending an email at sales@sonosupplies.com or call to 855.879.4737.

2. Can I return a product or an entire order?

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Late or missing refunds (if applicable)
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sonosupplies.com. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3. Does SonoSupplies.com accept international orders online?

For international customers, please email us at sales@sonosupplies.com and we will reach out to you with our nearest distributor. International shipping costs 100$.

4. Will my purchase be taxed?

Yes. Tax is applied to both products’ and shipping costs.

5. What are my shipping options?

We only offer standard ground shipping to reduce the cost. We are charging a flat rate shipping charge because we share the shipping cost with you. If you need expedited shipping, please call us at 855.879.4737 and we will quote you the expedited rate and process your order over the phone. All orders that ship to Alaska or Hawaii will receive an email with the additional shipping costs.

6. Will ordering five or more of the same product affect my order fulfillment time?

No, your order fulfillment time doesn’t depend on product quantity.

7. How is the shipping cost calculated?

SONO Supplies understands that shipping is the most expensive part of online shopping. We have created a flat shipping charge of $10 for all packages totaling less than 40 lbs and $20 for packages weighing over 40 lbs. This way we are splitting the cost of the shipping with you. We will reach out to all orders shipping to Alaska and Hawaii via email with the actual shipping cost since ground services are not available for those two states.

8. Can I cancel an order after it has been submitted?

If your order has not shipped, it can be canceled. Please email us at sales@sonosupplies.com. Include your order number and we will cancel the order

9. Can I add items to an existing order?

No, you cannot add any item to already paid order

10. How will my order be confirmed?

Once the payment is done, we will send to your email an order confirmation

11. When will I receive my order?

According to FedEx "Shipping and Delivery Policy", you will receive your package in 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.

12. How can I find out the status of an order?

The system will automatically send you a shipment confirmation with a tracking link. You can always check that link for an updated status or log into your account to track.

13. How can I track the delivery of my package?

You can log into your account or click on the confirmation email link to see the update. We send the tracking information when the package ships. You can also contact us at 855.879.4737.

Recurring Orders - Subscribe and Save


How does " Subscribe and Save 5%" work?

"Subscribe and Save 5%" option allows you to subscribe for a recurring order ( delivery every 1 month or 3 months). 

To use the discount and recurring delivery please use the option and make sure the checkbox is highlighted in orange color. 

When all the details are defined we will deliver your selected product(s) periodically as per your instructions, with a discount of 5% for all deliveries.

Your card will be charged only with every new shipment. 

The subscription does not have an expiry date, thus if you wish to